Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gooddogboxes.com


Section 1 - Your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address as well as your dogs name and age.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Section 2 - Your Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only. 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at gooddogboxes@gmail.com

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 3 - Wix

Our store is hosted on Wix.com, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Section 4 - Device Information

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse gooddogboxes.com

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Section 5 - Order Information

Additionally when you make a purchase or attempt to make a purchase through gooddogbxes.com, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, bank accounts and Paypal information) and email address. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


Section 6 - Use of personal information

We use the Order Information that we collect generally to complete any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with gooddogboxes.com, and to assess the success of our marketing and advertising campaigns).

Section 7 - Sharing of personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix.com to power our online store--you can read more about how Wix.com uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Section 8 - Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


Section 9 - Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


Section 10 - Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at gooddogboxes@gmail.com

Refund/Cancellation Policy

Because of the nature of our custom products, we cannot do refunds. However, we will work with you to make the situation right, discussing all details that have to be amended. 

After purchase is made of any product on our website, we provide to customer a 3 hour window to be able to cancel the order, as we might start working on it shortly after we receive the order.